Frequently Asked Questions
Everything you need to know about your order and our sustainable lounge wear.
How do I know which size to order?
We provide a comprehensive size guide on every product page. Our trunks are designed with an elasticated waistband for a flexible fit, but if you are between sizes, we recommend sizing up for extra comfort.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What materials are used in Tom's Trunks products?
We are committed to sustainability. Most of our products are crafted from 100% organic cotton or sustainable linen blends to ensure maximum breathability and durability.
Can I return or exchange my items?
Yes, we offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please visit our Returns Portal to start your request.
How should I care for my trunks to make them last?
To maintain the quality of the fabric, we recommend a cool machine wash at 30°C. Avoid tumble drying and iron on a low heat setting to keep the fibers soft.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.